Educator Question:
How do we ensure that all participants can access the virtual event without technology issues?
MasteryPrep Support Answer:
Involve your IT department in your event-planning process. If all participants are attending from the same location, you will need to verify that the network can handle that much traffic. If possible, have an IT professional standing by for support during this event. Troubleshooting tips are detailed below.
Participants should perform a technology check on their device in advance of the event. If a check fails, recommendations are provided to resolve the issue. Follow the suggestions until the device passes all the tests. If participants are unable to access the tech check website at all, please ask your IT department to whitelist or “allow” the smart.newrow domain on the network. Please visit the help page for additional support.
View our full Events FAQ page here: https://masteryprep.com/events-faqs/