Whether you're troubleshooting a login issue, requesting materials, or coordinating an event, MasteryPrep’s support teams are ready to assist. Use the contact options below to connect with the right team quickly and efficiently.
Hours of Operation
- Monday–Friday: 6:00 AM – 5:00 PM CT
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Saturday: 6:00 AM – 3:00 PM CT
Note: Saturday support is available for Support and Event Services only.
Live Chat Support
For real-time assistance, click the chat icon in the bottom-right corner of any page on the MasteryPrep platform. A support agent will respond shortly during business hours.
Phone Directory
- Support Line: 855-922-8773
Email Contacts
- Customer Support: support@masteryprep.zendesk.com
- Fulfillment Support: fulfillment@masteryprep.com
Mailing Address
MasteryPrep LLC
7117 Florida Blvd
Baton Rouge, LA 70806
Note: This address is for mailing purposes only.
Summary
Our support teams are here to help you get the most from the MasteryPrep platform—from platform setup to program success. Whether you're an educator, admin, or event partner, we’re just a call, click, or email away.
Related Articles
- Submitting a Support Ticket
- System Requirements for the MasteryPrep Platform
- How to Log In and Access Your Account (Non-SSO Users)
Need Further Assistance?
Email: support@masteryprep.zendesk.com
Chat: Available directly on the platform