Password and User Record Management

As an administrator or teacher, you can manage the passwords and user records for any user that is visible to you. Use password and user record management to manually reset passwords, update user information like first and last name, and move users around the hierarchy in the platform.

How to Manage a Student Record

Any educator can directly edit a student's record, including resetting the student's password.

1. Access the Students view — Go to Data > Users and Groups > Students.
2. Open the record editor — Choose the student record you wish to edit and select Edit from the three dots on the far right of the table.
3. Update the record — You can change the student's first name, last name, school, grade, email/username, and password.

How to Manage a Teacher Record

Any administrator can directly edit a teacher's record, including resetting the teacher's password.

1. Access the Teachers view — Go to Data > Users and Groups > Teachers.
2. Open the record editor — Choose the teacher record you wish to edit and select Edit from the three dots on the far right of the table.
3. Update the record — You can change the teacher's first name, last name, title, email/username, and password.

How to Manage a Admin Record

Administrators can directly edit admin records, including resetting the admin's password. District admins can edit both district and school admins, whereas school admins can only edit other school admins. 

1. Access the Admins view — Go to Data > Users and Groups > Admins.
2. Open the record editor — Choose the admin record you wish to edit and select Edit from the three dots on the far right of the table.
3. Update the record — You can change the admin's first name, last name, title, email/username, and password. Depending on the admin, you can make additional changes:
   • For School Admins, you can change the admin's school and switch between district and school admin.
   • For District Admins, you can change the admin's district and switch between district and school admin.

Best Practices

• If you are resetting a password for a user, don't send a request unless the user has access to their email. Instead, manually set the password to a temporary password.
• If you need to promote a teacher to a school admin, contact customer support at [e-mail].

Summary

Password and user record management lets educators and admins reset passwords, update user details, and adjust role or school assignments. Access the appropriate view for students, teachers, or admins, edit records directly, and apply changes as needed.

Need Help?

Email: [e-mail] 

Chat: Available directly in the MasteryPrep Platform