As an administrator, you can delete and restore student and educator users from the platform. Deleting users isn't permanent, but it allows you to remove them from reports and platform access.
How to Delete a User
Deleting users can be accomplished through Users and Groups.
- Access the Users and Groups view — Go to Data > Users and Groups and then select either Students, Teachers, or Admins.
- Select the user(s) to be deleted — Use the checkboxes on the left side of the table to select the user(s) you wish to delete. You can also use the three dots on the far-right side of the table to delete an individual user.
- Delete the user(s) — Use Delete to delete the selected user(s). After deletion, a user will no longer appear in reports or have access to the platform. This action can be undone with Restore for students and teachers. Admins can be restored through customer support.
How to Restore a Deleted User
Deleted students and teachers can be restored through Users and Groups.
- Access the Users and Groups view — Go to Data > Users and Groups and then select either Students or Teachers.
- Open the restore tool — Use Restore, located in the top right of the table, to open the Restore Tool.
- Select the user(s) to be restored — Use the checkboxes on the left side of the table to select the user(s) you wish to restore. You can also use the restore button on the far-right side of the table to restore an individual user.
- Restore the user(s) — Click Restore to restore the selected users. After restoring users, they will once again appear in Users and Groups and be accessible throughout the platform.
Best Practices
- Teachers can't delete any students, but they can remove them from their classes. This removes the students from the teacher's reporting and access.
- Removing users also removes them from historical reports, which may be undesirable. Consider whether license access or filters would achieve your goal before deleting a user.
- Admins can only be restored by customer support, so be mindful about deleting school or district admins.
Summary
User deletion lets administrators remove students, teachers, or admins from platform access and reports, with the option to restore students and teachers later. Use it to manage active users while keeping the ability to recover accounts if needed.
Need Help?
Chat: Available directly in the MasteryPrep Platform